Full-Time Associate - Operations

• To provide support through these channels: inbound calls, chat bots, email.
• To provide responses to customers based on the procedures, technical manuals, specifically for their line of products on: “Diabetes Care”.
• To identify potential clients once the Associates, send relevant information on their products on Diabetes Care.
• Internal interactions: sales force team, marketing, general Services.

• Academic Background: High school studies level
• Knowledge of Microsoft Office packages: Word, Excel, PowerPoint.
• Soft skills requirements: Excellent communication skills are a must, knowledge of technical words related with pharmaceutical industry.
• CRM knowledge, ability to handle phone calls, empathetic, customer service oriented, proactive person, must be a team player.
• English skills: Upper Intermediate knowledge (B2).
• Background experience: Contact center industry (min. of 2 years)
• Pharma Industry: at least 1 year working in related areas.

What is the last date for applying to the job?

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