Full-Time Associate - Operations
WNS Global Services is hiring a remote Full-Time Associate - Operations. The career level for this job opening is Entry Level and is accepting San Jose, Costa Rica based applicants remotely. Read complete job description before applying.
WNS Global Services
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Job Details
Roles & Responsibilities:Handles inbound calls from customers/agents to resolve account queries.Provides excellent customer service for insurance policy transactions (new business, renewals, amendments, inquiries).Meets/exceeds business KPIs (NPS, Quality, Productivity, AHT).Works in a 24/7 environment, with split shifts and rotations.Willing to work from the office.
Skills required:
- Solutions-oriented mindset
- Helpful nature
- Passion for excellent customer experience
- Adaptable to team challenges
- Positive work ethic
- Strong verbal and written English (neutral accent preferred)
- Multitasking ability
- Proficient in computer usage, internet, typing, and web applications
- High attention to detail and accuracy
Essential: Numeracy, Products & Telephone etiquette
Experience: Minimum 1 year of contact center experience
English Proficiency: B2 (SVAR score of 55-58)