Full-Time Associate - Operations
WNS Global Services is hiring a remote Full-Time Associate - Operations. The career level for this job opening is Experienced and is accepting San Jose, Costa Rica based applicants remotely. Read complete job description before applying.
WNS Global Services
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Job Details
To provide support through these channels: inbound calls, chat bots, email.
To provide responses to customers based on the procedures, technical manuals, specifically for their line of products on: "Diabetes Care".
To identify potential clients once the Associates, send relevant information on their products on Diabetes Care.
Internal interactions: sales force team, marketing, general Services.
Academic Background:University studies level of Licenciatura.
Knowledge of Microsoft Office packages: Word, Excel, PowerPoint.
Soft skills requirements:Excellent communication skills are a must, knowledge of technical words related with pharmaceutical industry. CRM knowledge, ability to handle phone calls, empathetic, customer service oriented, proactive person, must be a team player.
English skills:Upper Intermediate knowledge (B2).
Background experience:Contact center industry (min. of 2 years) / Pharma Industry: at least 1 year working in related areas.