Full-Time Associate - Operations
WNS Global Services is hiring a remote Full-Time Associate - Operations. The career level for this job opening is Experienced and is accepting San Jose, Costa Rica based applicants remotely. Read complete job description before applying.
WNS Global Services
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Support Customers through inbound calls, chatbots, and email.
Respond to Customer Inquiries based on procedures and technical manuals, focusing on "Diabetes Care" products.
Identify Potential Clients by providing information on "Diabetes Care" products after Associate interaction.
Internal Interactions with sales force team, marketing, and general services.
Academic Background: University studies required.
Technical Skills: Proficiency with Microsoft Office packages (Word, Excel, PowerPoint).
Soft Skills: Excellent communication skills, knowledge of pharmaceutical industry terminology, strong empathy and customer service orientation, and proactive team player attitude are essential.
CRM Knowledge: Experience with CRM systems.
English Proficiency: Upper Intermediate (B2).
Experience Requirements: 2+ years of experience in the Contact Center industry, 1+ year working in the Pharmaceutical industry is preferred.