Full-Time Benefit Customer Service Rep - Seasonal

As a Seasonal Benefit Customer Service Representative, you will help plan participants through enrollment and updates to their healthcare and/or pension plans. You'll have flexibility to provide the highest level of service.

Work schedule: 40 hours per week during peak season, with overtime possible. During initial training and off-season, hours may fluctuate between 32-40 hours.

Responsibilities include:

• Building rapport and exceeding expectations with participants.
• Using phone, email, and instant messaging to consistently meet commitments.
• Customizing service to different communication styles.
• Protecting confidential information (HIPAA compliance).
• Translating complex plan information into simple explanations.
• Understanding client plan documents and anticipating member needs.
• Following company and client procedures and guidelines.
• Maintaining accurate call and case notes.
• Collaborating with colleagues and supervisors.
• Participating in team meetings and training.

Requirements:

• Strong communication skills (written and verbal).
• Analytical and problem-solving skills.
• Ability to work in a structured environment, adhering to schedules and protocols.
• High attention to detail and multi-tasking abilities.
• Microsoft Office proficiency.
• Ability to work autonomously in a virtual environment.
• Strong typing skills (30 wpm).
• Prior experience in customer service (preferred).
• High School degree (required)

Benefits include:

• Competitive starting pay ($17/hr) with potential for increase after one month.
• WTW 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Commuter Accounts

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