Full-Time Benefit Customer Service Representative - Seasonal

• Quickly build rapport and respond to plan participants in a compassionate manner.
• Customize customer service approach to meet all types of communication styles.
• Safeguard confidential information with sensitivity and discretion.
• Translate health and welfare and pension terms into simple explanations.
• Read and understand client’s plan documents and online knowledgebase tools.
• Maintain and document complete and accurate call and case notes.
• Communicate and collaborate with colleagues, supervisors and other staff.
• Regularly participate in team meetings and training.

• Excellent ability to communicate effectively using the English language.
• Ability to quickly assess member concerns and formulate a response/resolution.
• Ability to work in a structured environment.
• High level attention to detail and multi-tasking abilities.
• Experience using Microsoft Office.
• Ability to work autonomously in a self-paced team environment.
• Ability to understand and follow oral and written instructions.
• Ability to type 30 words a minute.
• High School degree required.

• Associate or Bachelor’s degree.
• Working knowledge of health and welfare and/or defined benefit pension plans.
• Experience working in a call center environment.
• Ability to read, write and speak Spanish.

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