Full-Time Bilingual Benefits Customer Service Rep

As a Seasonal Bilingual Benefits Customer Service Representative, you'll help Spanish and English client members with enrollment and plan updates (healthcare/pension). You'll have flexibility in your work schedule.

Key Responsibilities:

• Build rapport and respond to Spanish speakers compassionately and respectfully.
• Maintain professionalism during difficult calls and customize your approach for diverse member styles.
• Safeguard confidential information (medical, financial, etc.) according to HIPAA and Data Privacy laws.
• Translate health/welfare and pension terms into simple explanations.
• Understand client plan documents and online resources to address immediate and future member needs.
• Adhere to company and client procedures and provide accurate information.
• Maintain accurate call and case notes (English).
• Participate in team meetings and training.
• Collaborate effectively with colleagues.
• Assist customers primarily via phone, with opportunities for chat and messaging.
• Required Skills:
• Strong Spanish language skills.
• Translate conversations into grammatically correct English notes.
• Quickly assess member concerns and formulate solutions.
• Ability to work in a structured environment (adhere to schedule).
• High attention to detail and multi-tasking abilities.
• Experience with Microsoft Office and managing multiple windows.
• Ability to work autonomously and follow instructions.
• Comfortable with remote work and online interactions.
• Excellent typing skills.
• Proven customer service experience.
• Plus:
• Associate/Bachelor's degree
• Health/welfare/pension plan knowledge
• Call center experience

Company: WTW, provides data-driven solutions in people, risk, and capital.

Starting pay: $17.75/hr, potential increase after one month.

Work hours: 40 hours/week during busy season, overtime when requested; 32-40 hours during initial training/off-season.

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