Full-Time Bilingual Benefits Customer Service Representative

The Role

As a Seasonal Bilingual Benefits Customer Service Representative, you will assist Spanish and English client members with enrollment and healthcare/pension plan updates. You will provide excellent customer service via phone, chat, and message center. This is a work-from-home opportunity after initial training. Benefits include a 401(k) Savings Plan, Employee Assistance Program (EAP), and Commuter Accounts program.

Compensation

• Starting pay: $18.75/hr during the paid training program (approximately 1 month).
• Pay increase: $19.50/hr after successful completion of training.
• Work hours: 40 hours/week during the busy season, with potential overtime. During training and off-season, hours may fluctuate between 32 to 40 hours.
• This is a seasonal role with potential for full-time opportunities for high performers.

Key Responsibilities

• Build rapport and respond to Spanish-speaking customers compassionately.
• Customize customer service approach for different communication styles.
• Safeguard confidential information in accordance with HIPAA and Data Privacy laws.
• Translate complex plan information into simple instructions.
• Read and understand client’s plan documents and online knowledgebase tools.
• Maintain accurate call and case notes in English.
• Participate in team meetings and training.
• Communicate and collaborate with colleagues and supervisors.

Required Skills

• Excellent Spanish language skills.
• Ability to translate between Spanish and English.
• Analytical and problem-solving skills.
• Ability to work in a structured environment.
• Attention to detail and multitasking abilities.
• Experience with Microsoft Office.
• Ability to work autonomously in a virtual environment.
• Ability to type 30 words per minute.
• High School degree required.

Preferred Skills

• Associate or Bachelor’s degree.
• Knowledge of health and welfare and/or defined benefit pension plans.
• Experience working in a call center environment.

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