Full-Time Bilingual Benefits Customer Service Representative

• Start at $18.75/hr during our paid training program (approximately 1 month).
• After successful completion of your onboarding training, your pay rate will increase to $19.50/hr.

• Quickly build rapport and respond to Spanish speaking customers in a compassionate manner.
• Customize customer service approach to meet all types of member communication styles and personalities.
• Safeguard confidential information with sensitivity and discretion.
• Skillfully translate health and welfare and pension terms into simple explanations.
• Read and understand client’s plan documents.
• Demonstrate knowledge and compliance with company and client procedures.
• Maintain and document complete and accurate call and case notes in English.
• Regularly participate in team meetings and training.

• Excellent Spanish language skills.
• Move seamlessly between Spanish and English calls.
• Ability to quickly assess member concerns and formulate a response/resolution.
• Ability to work in a structured environment.
• High level attention to detail and multi-tasking skills.
• Experience using Microsoft Office.
• Ability to work autonomously in a self-motivated team environment.
• Must be comfortable working in a virtual environment.
• Ability to understand and follow oral and written instructions.
• Ability to type 30 words a minute.
• Experience working in a customer service environment.
• High School degree required.

• Associate or Bachelor’s degree.
• Working knowledge of health and welfare and/or defined benefit pension plans.
• Experience working in a call center environment.

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