Full-Time Bilingual Client Success Associate

We’re hiring a Bilingual (French/English) Client Success Associate to join our Employer Programs pod within the Client Success team.

In this role, you’ll deliver a best-in-class client experience by supporting program launches, driving engagement, and strengthening relationships with employer partners.

Your Impact:

• Support Maple’s employer partners by ensuring seamless onboarding, engagement, and ongoing adoption of Maple’s services.
• Strengthen client relationships through exceptional communication and proactive problem-solving in both French and English.
• Act as a trusted partner for employers by helping them maximize the value of their Maple programs.
• Gather and share client feedback to help shape improvements to Maple’s processes, products, and client experience.
• Contribute to team and company growth by consistently delivering on performance goals and supporting renewal conversations.

Candidate Profile:

• Fluency in both French and English is required (verbal and written).
• 2–3 years of experience in a client-facing role, ideally in B2B client success, account management, or program delivery.
• Exceptional communication and interpersonal skills, with the confidence to engage stakeholders at all levels.
• Strong organizational skills, with the ability to manage multiple accounts and priorities in a fast-paced environment.
• Proactive problem-solver who can anticipate risks, propose solutions, and drive improvements.
• Experience with CRM software (Salesforce or equivalent) is an asset.

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