Full-Time Bilingual Credit & Collections Coordinator

Role Description Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers.

Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up.

Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism.

Determines the reason for delinquency and works cooperatively with customers to resolve.

Thoroughly and accurately documents all collection efforts for each assigned account.

Ensures all assigned accounts are managed in a timely and accurate fashion.

Communicates regularly with leadership and peers on the status of accounts and escalations.

Provides accurate and timely reporting of performance metrics.

Reviews and reports collections metrics weekly to track progress against monthly forecasted goals.

Supports cross-functional projects and teams.

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