Full-Time Bilingual Customer Service Rep

Bilingual (English/Spanish) Customer Service Representative supporting Moen. You are the voice of the brand, delivering a consumer experience that fosters trust and brand loyalty.

Training: Complete over 200 hours of paid, virtual training.

Support: Support consumers across the U.S. and U.S. territories with product use, installation, and warranty questions.

Pairing: Paired with a tenured team member for guidance.

Benefits: Full-time, hourly position with a starting pay of $18/hour, plus monthly and annual bonus potential.

Benefits: Full benefits from day one, including medical, dental, vision, 401(k) with company match, profit sharing, paid time off, and Moen product discounts.

Career Development: Access to a self-led career development program.

Responsibilities: Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers, provide empathetic support, identify solutions for product, technical, and warranty issues, maintain composure, document call details, and meet daily performance expectations.

Requirements: High school diploma or equivalent, minimum 2 years of experience in a contact center or customer service role, fluent in both English and Spanish, excellent communication skills, and comfort with PC-based tools and Microsoft Office.

Additional Requirements: Must meet internet and workspace requirements, pass background check and drug screen.

Preferred Qualifications: Associate's or Bachelor's degree, experience with ERP systems (SAP, Oracle, etc.).

Salary: A reasonable estimate of the base salary range is $31,000 USD - $44,000 USD.

Location: 100% Remote position.

Additional Notes: Candidates must have a quiet, disturbance-free work area and a reliable high-speed internet connection.

Training Start Date: August 4, 2025.

Work Schedule: Monday - Friday, 9:00 AM - 5:30 PM EST during training, rotating shifts 8:00 AM - 7:00 PM ET after training.

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