Full-Time Bilingual Customer Service Representative

• You will support consumers across the U.S. and U.S. territories with questions related to product use, installation, and warranty needs.
• Before you begin independently supporting consumers, you’ll be paired with a tenured team member.

• Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories.
• Provide empathetic, solution-oriented support for product, technical, and warranty issues.
• Use tools and product knowledge to identify the right solutions for consumers, guiding them through repair or installation processes.
• Maintain composure and professionalism while handling a high volume of diverse inquiries.
• Balance positive customer outcomes with company policies, working toward win-win resolutions.
• Accurately document call details, product issues, and troubleshooting steps.
• Meet daily performance expectations in service quality, call efficiency, and productivity.
• Contribute to team goals and participate in ongoing learning opportunities.
• Perform additional assignments or projects as needed.

• High school diploma or equivalent required.
• Minimum 2 years of experience in a contact center or fast-paced customer service role.
• Fluent in both English and Spanish.
• Excellent verbal and written communication skills.
• Comfortable with PC-based tools and Microsoft Office.
• Able to focus in a remote, structured work environment with minimal distractions.
• Must meet internet and workspace requirements and comply with remote work policies.
• Must pass a background check and drug screen.

What is the last date for applying to the job?

Which countries are accepted for this remote job?