Full-Time Bilingual Customer Service Representative

Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. We help employers restructure healthcare benefits. The result: better patient outcomes and well-rewarded doctors.

Role Summary:

Join our member-facing team as a dedicated Associate. You'll support our members, guiding them through their healthcare benefits.

Responsibilities:

• Deliver exceptional member support via phone, chat, and email.
• Educate members on their healthcare benefits.
• Help members find the best care options.
• Handle complex and sensitive conversations professionally and empathetically.
• Work with other departments to address cross-departmental issues.
• Identify and escalate feedback.
• Maintain HIPAA compliance and data security.

Ideal Candidate:

• Minimum 2 years call center/customer service experience
• Fluency in English and Spanish
• Healthcare experience preferred
• Strong verbal and written communication skills
• Meticulous attention to detail
• Problem-solving mindset
• Proficiency with customer service platforms (like Zendesk)
• Adaptability to a rapidly evolving startup environment
• Passion for Garner's mission

Application Process:

• Apply
• Intro Call
• Role-Based Case Study
• Culture Interview
• Job Offer

Compensation: $22/hr + $0.50 for bilingual candidates. Competitive benefits and equity.

Culture at Garner:

• Mission First: Focus on delivering high-quality, affordable care.
• Expect Extraordinary: Strive for exceptional results.
• Courageous Communication: Transparency and candor.
• Supportive Community: Foster a supportive and caring environment.

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