Full-Time Bilingual Customer Service Specialist
Nielsen is hiring a remote Full-Time Bilingual Customer Service Specialist. The career level for this job opening is Entry Level and is accepting Mexico based applicants remotely. Read complete job description before applying.
Nielsen
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Job Details
Exciting Work-From-Home Opportunity: Bilingual Customer Specialist at Nielsen supporting our Mexico operation.
This dynamic role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders.
Working within set guidelines, you'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's global market research efforts.
Location Information
Remote work in Mexico (Home-based)
Day 1 Orientation: In-person at our Mexico City office
Why You'll Love This Role at Nielsen
- Full-time, flexible position based in Mexico
- Work from your home office after initial orientation
- Equipment provided by Nielsen
- Flex your bilingual skills daily (English and Spanish)
- Engage with diverse customers and contribute to global market insights
- Develop valuable skills in customer service and data collection
- Be part of the company that measures and analyzes what consumers watch
Job Requirements
- Fluency in both English and Spanish (written and spoken)
- Ability to attend in-person Day 1 orientation in Mexico City
- Strong communication skills and a customer-oriented mindset
- Comfort with technology and ability to troubleshoot basic issues
- Excellent multitasking abilities and attention to detail
- Flexibility to work in a dynamic, fast-paced environment
- Previous experience in customer service or call center environment (preferred)
- Ability to work independently in a remote setting
- Reliable internet connection for remote work
What is required to work from home?
- A quiet, dedicated home workspace
- High-speed internet connection
- Flexibility to work evenings and weekends
- Ability to attend in-person orientation in Mexico City for Day 1
Important Note: Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address.