Full-Time Bilingual Customer Service Specialist

At Nielsen, we are passionate about powering a better media future. We provide powerful insights driving client decisions and delivering extraordinary results. Our global workforce captures audience engagement. We stand at the forefront of the media revolution.

As a Bilingual Contact Center Sr Specialist, you'll be the face of Nielsen, building and maintaining relationships with our panel families. You'll recruit, coach, and support Nielsen households, ensuring active participation and data integrity. Candidates must live within a 2-hour radius of Mexico City.

Job Responsibilities & Home Office Requirements:

• Managing relationships with Nielsen families.
• Conduct phone interviews, verify eligibility, and ensure proper equipment installation and maintenance.
• Collect device information, troubleshoot remotely, and ensure accurate data collection.
• Meet performance goals related to sample quality and customer satisfaction.

Home Office Requirements:

• Quiet workspace
• High-speed internet
• Flexibility for evening/weekend work
• Mandatory in-person orientation in Mexico City

What You'll Need:

• Fluency in English and Spanish (written and verbal)
• Excellent negotiation and customer service skills
• Sales experience (plus)
• Strong computer skills (iOS, Windows, Google Apps), software systems aptitude, and knowledge of WiFi and networking
• Superior organizational and time management abilities
• High school diploma or equivalent work experience

What you can expect:

• Excellent benefits
• Flexible schedules (various shift options)
• All candidates must be willing to work one weekend day per week
• Fully remote position (after orientation)
• Comprehensive training program
• Opportunity to work with cutting-edge technology
• Join a global leader in media measurement

What is the last date for applying to the job?

Which countries are accepted for this remote job?