Full-Time Bilingual Customer Service Specialist

Help empower our global customers to connect to culture through their passions. Why you'll love this role

As a Bilingual Customer Service Specialist, you'll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally.

We work in a fast-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company.

Serving our customers is our core, and we help drive a customer-centric culture.

If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you

What you will do

1. Handling all customer service needs and support for our European customers
2. Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
3. Help manage the order fulfillment process
4. Listen and respond to customer needs and concerns
5. Research answers or solutions as needed
6. Resolve customer queries and update system accounts accordingly
7. Record details of customer conversations and actions taken
8. Work to improve customer service by monitoring support communications
9. Flexible and willing to support other areas across the business as they come up

About you

• Experience of customer service/call center experience
• Bilingual in written and verbal French & English
• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
• Possess situational awareness to identify and escalate matters that require urgent attention

Location: Remote (but must be willing to travel to Eindhoven when required)

Working Hours: Variable shifts (some evenings & weekends)

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