Full-Time Bilingual Customer Support Representative

We're looking for a Customer Support Representative (CSR) to join our global customer support team.

What you'll do:

• Deliver best-in-class customer experiences by managing cases.
• Troubleshoot technical issues, diagnose root causes.
• Acquire and maintain a thorough understanding of Procore's business model, system, and technologies.
• Meet and exceed KPIs (schedule adherence, quality coaching, customer satisfaction, first-contact resolution).
• Partner with Procore SMEs/departments to resolve complex issues.
• Maintain diligent attention to detail and ensure accurate documentation.
• Demonstrate a positive attitude and respect for coworkers and customers.

What we're looking for:

• Fluent English and French speaker (subject to assessment).
• 1+ year of experience in a contact center or technical support environment; or 2+ years of related customer support experience.
• Optimistic, clear, and professional communication with clients.
• Eagerness to learn quickly, adapt to a changing product, and follow processes/procedures.
• Strong multitasking skills with self-management.
• Critical thinking skills to provide proactive advice.
• Reliable self-starter with excellent attendance and time management.
• High School Diploma or GED.

What is the last date for applying to the job?

Which countries are accepted for this remote job?