Full-Time Bilingual Retail Facilities Coordinator

MISSIONOur mission is to provide seamless facilities support and service to our customer, the Retail Store Team. We endeavour to undertake all repairs, projects or rollouts expeditiously and efficiently while being mindful of budgets and cross-functional initiatives. Through this process, our main priority will always be to ensure optimal employee and customer experiences with minimal business impact. Retail is our core business; we approach every interaction with that in mind.

KEY PERFORMANCE METRICS

• Indigo Facilities Help Ticket SLAs and targets
• Adherence to annual Repairs and Maintenance Budgets
• Work order closeout and invoice reconciliation
• Vendor KPIs and SLAs

KEY ACCOUNTABILITIES

Functional

1. Coordinate the contracting and completing all repair and maintenance work in assigned stores or service concentrations.
2. Manage contractor and vendor performance according to Indigo’s core expectations for service quality and vendor-specific KPIs.
3. Ensure timely auditing and payment of all facilities-related invoices.
4. Expenditure & budget management for assigned stores.
5. Ensure vendor compliance with all provincial and federal health and safety legislation.
6. Audit and create maintenance plans for all new and renovated stores.
7. Coordinate with landlords for CAM-related or base building-related concerns.
8. Perform On-Call hours rotational support within required SLA, including dispatching, work order issuance and follow-up.
9. Partner with Health & Safety to ensure a safe environment for employees & customers.
10. Explore and stay abreast of cost savings and energy savings initiatives for better overall efficiencies.
11. Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
12. Proactively identify and anticipate store expectations and needs.
13. Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo’s customers and employees.
14. Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them while maintaining best practices and efficiencies.
15. Develop and maintain excellent relationships with assigned Store Leadership Teams.

People

1. Collaborate with others to drive flexible and iterative solutions.
2. Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself.
3. Help others see the impacts of their efforts and proactively engage other functions to get input.
4. Encourage others to freely share their point of view and be open to feedback.
5. Ensure every course of action is customer-inspired and mission-driven.

Cultural

1. Model Indigo’s beliefs and convey a positive image in everything you do.
2. Celebrate diversity of thought and have an open mindset.
3. Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes.
4. Embrace, champion, and influence change through your team and/or the organization.
5. Team work, open honest environment, open to feedback, agility, coaching, support, Collaboration with counterparts

SCOPE

Reports to: Senior Manager Facilities & Retail Services

KEY RELATIONSHIPS

Internal:Store Leadership Team, General Managers and Regional DirectorsStore DesignVisual MerchandisingFinance/AccountingConstructionLoss PreventionReal EstateRetail Operations

External:General & specific maintenance vendorsProperty managers and landlordsUtility companies

Work Experience / Education / Certifications

Minimum five years of retail experience or supporting Retail

Sound knowledge of facility maintenance and repairs

Working knowledge of principles and practices of project management

Experience in expenditure & budget management

Sound knowledge of health, safety and environmental regulations

Proven experience in vendor management

Expert in Excel, and MS Suite, and experienced in facilities ticket and invoicing software

Competencies / Skills / Attributes

Excellent verbal and written communicator

Analytical & Agile decision maker

Organized in time and activities

Retail Centric

Able to manage multiple priorities and identify urgencies.

Independently motivated and able to work within a team

Takes ownership and responsibility

Other (travel, Bilingual, etc.)

Minimal travel to periodically review Indigo stores

Bilingual in French and English

Ability to work nights and weekends as required during rotational on-call assignments

Possible employment type: Full-time

Possible allowed location: Brampton, Canada

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