Full-Time Bilingual Technical Product Specialist

• An active role in the Canadian market supporting product complaints, fleet concerns, technical support to sales.
• Respond to technical issues, and follow new production tires for market acceptance.
• Work with internal and external teams to help train them on warranty complaints and processes.
• Timely reporting of findings into the Global Warranty system.
• Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards.

Technical product service:

• Provide qualified resolution of technical and/or product related questions from end-users;
• Consulting of local sales and marketing organization in technical questions/aspects;
• Provide technical training and presentations to field sales team.

Warranty:

• Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes.
• Provide technical field support in retread and digital solutions

Product Performance Monitoring:

• Provide relevant tire samples and info into the Corporate Early Warning System; Evaluate, track, and summarize performance reporting vs. competition at customer

Customer Services:

• Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support;
• Evaluates and report on new product performance in the America sales region;
• Represent Continental on tire technical issues at customer locations.
• Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams.

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