Full-Time Breakdown Coordinator (2nd Shift)

The Breakdown Coordinator (2nd Shift) will receive inbound phone calls and coordinate scheduled/unscheduled maintenance issues between drivers, vendors, and stakeholders. Deliver outstanding customer service to drivers.

Essential Duties and Responsibilities:

• Work in a fast-paced remote environment, offering after-hours support to drivers.
• Execute vendor management program, negotiate pricing for tires, parts, and services.
• Create repair orders within Dossier.
• Collaborate with maintenance department on strategic planning, organizing, and execution.
• Communicate breakdowns, accidents, and incidents to relevant personnel (coordinators, Operations, Safety, Risk Management).
• Receive and address incoming calls via pre-defined call queues.
• Interact with digital communications from in-cab devices.
• Review and address email messages.
• Access OEM websites to review action codes and resolve issues.
• Maintain communication with vendors, drivers, and operational stakeholders regarding repair decisions.
• Ensure DOT/FMCSA regulations are followed.
• Obtain and review repair estimates, scrutinize the repair process, and authorize approved repairs.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Bachelor's degree in related field (preferred)
• Previous call center, service writer, or mechanical experience (preferred)
• Transportation industry experience (preferred)
• Proficient with Microsoft Office suite
• Strong oral and written communication skills
• Customer service and team-oriented skills
• Strong organizational skills
• Ability to manage multiple tasks simultaneously
• Ability to work flexible schedule, including weekends, evenings, and holidays
• OEM maintenance certifications
• Good judgment and problem-solving skills

Schedule: Monday - Friday, 5pm-2am CST

Equipment: Laptop, monitor, softphone software, internet reimbursement.

Compensation: Hourly, no guarantees for career progression

Equal Opportunity Employer: Complies with all applicable equal employment laws (including the Americans with Disabilities Act)

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