Full-Time Call Center Customer Service Rep

Group O seeks a Call Center Customer Service Representative for efficient and courteous responses to customer inquiries.

Responsibilities:

• Receive incoming calls to assist with inquiries, orders, products, billing, accounts, and technical support.
• Provide prompt, courteous, and accurate responses.
• Actively listen to customer concerns, identify root causes, and resolve issues.
• Utilize resources to troubleshoot and address inquiries.
• Build rapport, demonstrate empathy, patience, and professionalism.
• Tailor responses to individual customer needs.
• Maintain product knowledge of company services, features, pricing, and promotions.
• Continuously update knowledge through training, documentation, and internal communication.
• Assist with orders, returns, exchanges, and shipment tracking.
• Follow established procedures for order entry, verification, and fulfillment.
• Accurately record customer interactions, inquiries, and resolutions.
• Generate reports on performance, trends, and customer feedback.
• Collaborate with other departments on customer inquiries.
• Communicate with team members to ensure seamless support.
• Proactively identify ways to enhance processes and service.
• Provide feedback to optimize workflows, tools, or training.

Qualifications:

• High School Diploma
• Basic customer service and phone handling experience
• Strong verbal communication skills
• Active listening skills and ability to empathize with customers
• Excellent problem-solving skills
• Familiarity with basic computer applications
• Adaptability to work in a demanding environment
• Commitment to maintaining confidentiality, integrity, and professionalism
• Ability to work a set schedule with flexibility
• Minimum internet speed of 100 megabytes

Benefits:

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities

What is the last date for applying to the job?

Which countries are accepted for this remote job?