Full-Time Care Partner Success Specialist
Lingraphica is hiring a remote Full-Time Care Partner Success Specialist. The career level for this job opening is Experienced and is accepting Princeton, NJ based applicants remotely. Read complete job description before applying.
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Lingraphica
Job Title
Care Partner Success Specialist
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Princeton, NJ
Salary
YEAR $59400 - $64000
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Job Details
Purpose: The Care Partner Success Specialist plays a critical role in Lingraphica’s Clinical Sales process by building trusted relationships with care partners who support individuals using our AAC devices. The CPSS ensures care partners are informed, engaged, and equipped throughout the trial and sales journey.
Essential Duties & Responsibilities:
- Serves as the care partner’s advocate and primary point of contact throughout the sale process
- Builds strong, trusting relationships through timely, empathetic, and personalized communication via phone, text, and email.
- Schedules and delivers customized training and device support sessions tailored to the care partner’s and/or client’s needs.
- Identifies potential risks to the deal and applies proven sales strategies to reduce objections and maintain forward momentum
- Supports the sales process by assisting care partners with navigating paperwork, trial steps, medical requirements, and financial questions.
- Maintains accurate, timely documentation of all care partner interactions, trainings, and updates in HubSpot.
- Tracks and reports on training volume, engagement trends, and care partner outcomes to support team success and inform strategy
- Collaborates cross-functionally with Clinical Consultants and other internal teams to coordinate outreach, resolve challenges, and deliver a seamless care partner experience
- Participates in audits, training, and feedback loops to improve team alignment, performance, and the care partner experience
Knowledge, Skills & Abilities:
- Strong empathy and customer-centered mindset
- Active listening and creative problem-solving skills
- Ability to deliver a superior customer experience
- Proven ability to manage details in a fast-paced, high-volume, and evolving environment
- Excellent attention to detail in documentation, task execution, and internal coordination
- Strong written and verbal communication skills
- Growth mindset with openness to feedback
- Strong organizational skills with the ability to manage multiple priorities
- Comfortable presenting technology and training users with a wide range of skill levels
- Strong collaboration skills, including responsiveness to internal instructions and cross-functional teamwork
- Ability to work independently and thrive in a dynamic, feedback-driven environment
Education & Expertise:
- Bachelor’s degree, preferred, or equivalent combination of education and experience required
- 2 years customer service experience required
- Experience in sales, engagement or relationship management, strongly preferred
- Experience in the healthcare industry, preferred
- Proficiency with HubSpot, Office 365, Zoom, preferred
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Care Partner Success Specialist at Lingraphica is
16th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Princeton, NJ
] applicants. .
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