Full-Time Care Partner Success Specialist (Bilingual)

Purpose: The Care Partner Success Specialist plays a critical role in building trusted relationships with care partners who support individuals using our AAC devices. The CPSS ensures care partners are informed, engaged, and equipped throughout the trial and sales journey.

Essential Duties & Responsibilities:

• Serves as the care partner’s advocate and primary point of contact throughout the sale process
• Builds strong, trusting relationships through timely, empathetic, and personalized communication
• Schedules and delivers customized training and device support sessions tailored to the care partner’s and/or client’s needs
• Identifies potential risks to the deal and applies proven sales strategies to reduce objections
• Keeps the care partner informed and engaged through proactive updates, check-ins, and education
• Supports the sales process by assisting care partners with navigating paperwork, trial steps, and financial questions
• Maintains accurate, timely documentation of all care partner interactions in HubSpot
• Tracks and reports on training volume, engagement trends, and care partner outcomes
• Collaborates cross-functionally with Clinical Consultants and other internal teams
• Participates in audits, training, and feedback loops to improve team alignment

Knowledge, Skills & Abilities:

• Strong empathy and customer-centered mindset
• Active listening and creative problem-solving skills
• Ability to deliver a superior customer experience
• Proven ability to manage details in a fast-paced environment
• Excellent attention to detail in documentation and internal coordination
• Strong written and verbal communication skills
• Growth mindset with openness to feedback
• Strong organizational skills with the ability to manage multiple priorities
• Comfortable presenting technology and training users
• Strong collaboration skills

Education & Expertise:

• Bachelor’s degree, preferred, or equivalent experience
• 2 years customer service experience required
• Proficient in English and Spanish
• Experience in sales, engagement, or relationship management strongly preferred
• Experience in the healthcare industry preferred

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