Full-Time Care Partner Success Specialist (Bilingual)

Purpose: The Care Partner Success Specialist plays a critical role in Lingraphica’s Clinical Sales process by building trusted relationships with care partners—family members, friends, or professional caregivers—who support individuals using our AAC devices. The CPSS ensures care partners are informed, engaged, and equipped throughout the trial and sales journey.

Essential Duties & Responsibilities:

• Serves as the care partner’s advocate and primary point of contact throughout the sale process
• Builds strong, trusting relationships through timely, empathetic, and personalized communication via phone, text, and email from point of intake through sale
• Schedules and delivers customized training and device support sessions tailored to the care partner’s and/or client’s needs, comfort level, and communication style
• Identifies potential risks to the deal and applies proven sales strategies to reduce objections and maintain forward momentum
• Keeps the care partner informed and engaged through proactive updates, check-ins, and education across the sales process
• Supports the sales process by assisting care partners with navigating paperwork, trial steps, medical requirements, financial questions, and effectively connecting care partners with the appropriate team members or subject matter experts as needed
• Maintains accurate, timely documentation of all care partner interactions, trainings, and updates in HubSpot, following company CRM standards
• Tracks and reports on training volume, engagement trends, and care partner outcomes to support team success and inform strategy
• Collaborates cross-functionally with Clinical Consultants and other internal teams to coordinate outreach, resolve challenges, and deliver a seamless care partner experience

Knowledge, Skills & Abilities:

• Strong empathy and customer-centered mindset
• Active listening and creative problem-solving skills with a solutions-oriented approach
• Proven ability to manage details in a fast-paced, high-volume, and evolving environment
• Excellent attention to detail in documentation, task execution, and internal coordination
• Strong written and verbal communication skills across all channels
• Growth mindset with openness to feedback
• Strong organizational skills with the ability to manage multiple priorities while remaining focused and accountable
• Comfortable presenting technology and training users with a wide range of skill levels
• Strong collaboration skills, including responsiveness to internal instructions and cross-functional teamwork
• Ability to work independently and thrive in a dynamic, feedback-driven environment

Education & Expertise:

• Bachelor’s degree, preferred, or equivalent experience
• 2 years customer service experience required
• Proficient in English and Spanish with strong communication skills, required
• Experience in sales, engagement or relationship management, strongly preferred
• Experience in the healthcare industry, preferred
• Proficiency with HubSpot, Office 365, Zoom, preferred

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