Full-Time Care Partner Success Specialist - Bilingual English/Spanish
Lingraphica is hiring a remote Full-Time Care Partner Success Specialist - Bilingual English/Spanish. The career level for this job opening is Experienced and is accepting Princeton, NJ based applicants remotely. Read complete job description before applying.
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Lingraphica
Job Title
Care Partner Success Specialist - Bilingual English/Spanish
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Princeton, NJ
Salary
YEAR $59400 - $64000
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Job Details
Purpose: The Care Partner Success Specialist plays a critical role in building trusted relationships with care partners who support individuals using our AAC devices. The CPSS ensures care partners are informed, engaged, and equipped throughout the trial and sales journey.
Essential Duties & Responsibilities:
- Serves as the care partner’s advocate and primary point of contact throughout the sale process
- Builds strong, trusting relationships through timely, empathetic, and personalized communication via phone, text, and email from point of intake through sale
- Listens actively during care partner interactions and matches their needs to appropriate Lingraphica device features and services
- Schedules and delivers customized training and device support sessions tailored to the care partner’s and/or client’s needs, comfort level, and communication style
- Identifies potential risks to the deal and applies proven sales strategies to reduce objections and maintain forward momentum
- Keeps the care partner informed and engaged through proactive updates, check-ins, and education across the sales process
- Supports the sales process by assisting care partners with navigating paperwork, trial steps, medical requirements, financial questions, and effectively connecting care partners with the appropriate team members or subject matter experts as needed
- Maintains accurate, timely documentation of all care partner interactions, trainings, and updates in HubSpot, following company CRM standards
- Collaborates cross-functionally with Clinical Consultants and other internal teams to coordinate outreach, resolve challenges, and deliver a seamless care partner experience
Knowledge, Skills & Abilities:
- Strong empathy and customer-centered mindset
- Active listening and creative problem-solving skills with a solutions-oriented approach
- Proven ability to manage details in a fast-paced, high-volume, and evolving environment
- Strong written and verbal communication skills with both external customers and internal departments and across all channels
- Strong organizational skills with the ability to manage multiple priorities while remaining focused and accountable
- Comfortable presenting technology and training users with a wide range of skill levels
Education & Expertise:
- Bachelor’s degree, preferred, or equivalent combination of education and experience required
- 2 years customer service experience required
- Proficient in English and Spanish with strong written and verbal communication skills, required
- Experience in sales, engagement or relationship management, strongly preferred
- Proficiency with HubSpot, Office 365, Zoom, preferred
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Care Partner Success Specialist - Bilingual English/Spanish at Lingraphica is
16th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Princeton, NJ
] applicants. .
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