Full-Time Care Partner Success Specialist (Remote)

Purpose: The Care Partner Success Specialist plays a critical role in Lingraphica’s Clinical Sales process by building trusted relationships with care partners. The CPSS ensures care partners are informed, engaged, and equipped throughout the trial and sales journey.

Essential Duties & Responsibilities:

• Serves as the care partner’s advocate and primary point of contact throughout the sale process
• Builds strong, trusting relationships through timely, empathetic, and personalized communication via phone, text, and email
• Schedules and delivers customized training and device support sessions
• Identifies potential risks to the deal and applies proven sales strategies to reduce objections and maintain forward momentum
• Keeps the care partner informed and engaged through proactive updates, check-ins, and education across the sales process
• Supports the sales process by assisting care partners with navigating paperwork, trial steps, medical requirements, and financial questions
• Maintains accurate, timely documentation of all care partner interactions, trainings, and updates in HubSpot
• Tracks and reports on training volume, engagement trends, and care partner outcomes
• Collaborates cross-functionally with Clinical Consultants and other internal teams
• Follows established CPSS processes and communication guidelines

Knowledge, Skills & Abilities:

• Strong empathy and customer-centered mindset
• Active listening and creative problem-solving skills
• Ability to deliver a superior customer experience
• Excellent attention to detail
• Strong written and verbal communication skills
• Growth mindset with openness to feedback
• Strong organizational skills
• Comfortable presenting technology and training users
• Strong collaboration skills
• Ability to work independently
• Analytical and metrics-driven work style

Education & Expertise: Bachelor’s degree preferred. 2 years customer service experience required. Experience in sales, engagement or relationship management, strongly preferred. Experience in the healthcare industry, preferred.

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