Full-Time Centralized Scheduler Support

International SOS is seeking qualified individuals for a Centralized Scheduler Support role for the Navy Fleet and Family Support Program (FFSP).

The FFSP supports active-duty military, their families, and other eligible groups.

Key Responsibilities:

• Receive, screen, and schedule appointments and group programs.
• Maintain staff schedules and program rosters.
• Manage scheduling to notify customers of staff absences and reschedule appointments.
• Track staff performance metrics.
• Enroll and schedule customers in briefs, workshops, and classes.
• Enter and track information and referral services in FFSMIS.
• Participate in emergency response exercises.
• Fulfill Emergency Family Assistance Center responsibilities.
• Ensure all emergency preparedness and response services are tracked.
• Perform additional duties as needed.

Required Skills and Knowledge:

• High school diploma/GED and 2+ years of administrative support experience (medical or social services preferred).
• Proficiency with computer and office software.
• Strong customer service skills.
• Ability to handle pressure and crisis situations.
• Detail-oriented, self-motivated, and able to work independently.
• Demonstrated scheduling, customer service, and administrative support experience.
• Familiarity with multi-tasking, multi-line phones, and front-office procedures.
• Understanding, sensitivity, and empathy for diverse military families.
• Knowledge of FFSMIS (desired).
• Working knowledge of Microsoft 365.

Compensation:

$19-$25 per hour

Benefits:

• Comprehensive benefits package (medical, dental, vision, life insurance)
• 401(k) plan
• Paid time off
• Annual bonus

Equal Opportunity Employer: International SOS complies with all federal, state, and local minimum wage laws.

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