Full-Time Clair Care Team Lead
Clair is hiring a remote Full-Time Clair Care Team Lead. The career level for this job opening is Manager and is accepting USA based applicants remotely. Read complete job description before applying.
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Clair
Job Title
Clair Care Team Lead
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
USA
Salary
YEAR $81800 - $81800
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Job Details
About Clair: Clair is creating financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. They embed their products within the scheduling, workforce management, and payroll apps they already use every day.
About the Role: Clair is seeking a Clair Care, Team Lead to join their Customer Support department. The ideal candidate will bring strong leadership experience, excellent problem-solving skills, and a passion for delivering exceptional customer service in a fast-paced, tech-driven environment. This role is a blend of team management, strategic planning, and hands-on support.
About the Role: Clair is seeking a Clair Care, Team Lead to join their Customer Support department. The ideal candidate will bring strong leadership experience, excellent problem-solving skills, and a passion for delivering exceptional customer service in a fast-paced, tech-driven environment. This role is a blend of team management, strategic planning, and hands-on support.
Key Responsibilities:
- Team Leadership & Development: Lead and mentor a team of support agents, providing guidance, motivation, and professional development.
- Support Management: Oversee day-to-day operations of the support team, ensuring timely and effective responses to customer inquiries via multiple channels.
- Documentation & Knowledge Base: Develop, update, and maintain internal and external support documentation.
- Cross-functional Collaboration: Work closely with product, engineering, and other departments to relay customer feedback and drive improvements.
Qualifications:
- At least 3 years of experience leading a customer support or operations team, preferably in a SaaS or FinTech environment.
- Experience leading and motivating a remote team in a distributed work environment.
- Strong communication skills, both written and verbal.
- Proficiency in mathematics and numerical analysis.
Additional Details:
- Location: This role is fully remote (Eastern, Central, or Mountain time zones).
- Compensation: The annual base salary for this role is $81,800.00.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Clair Care Team Lead at Clair is
1st of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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