Full-Time Clarity Contracts & Billing Client Success Manager

Mission & Vision Statement
Our mission at Clarity is to be a trusted guide helping millions of families discover, plan for, and access the best educational opportunities. We help schools adapt and operate effectively. We build a company where people can do their best work, solving complex problems in innovative ways.
The first step is our transformative financial aid application, launched in 2022 and used by over 700 private K-12 schools and 100,000 families.
We're building a second product launching in 2024 to solve various problems for schools and families.

Core Responsibilities
Reporting to the Director of Client Success, your goal is to ensure schools are fully trained and supported throughout the year, enabling them to achieve their goals using Clarity software.
You'll work with a team of Client Success Managers. Responsibilities include:

• Training schools during onboarding and implementation
• Scheduling and leading regular check-in calls to ensure schools are on track
• Serving as a trusted advisor on financial aid and enrollment management
• Communicating feature requests and product improvements to the product team
• Responding to school support inquiries and escalating relevant issues
• Collecting and documenting client feedback
• Attending regular team and company meetings
• Attending and representing Clarity at professional conferences
• Completing manual tax documentation verification, especially during peak season
• Performing other duties as needed.

Traits of an Ideal Candidate
Minimum 5 years’ experience in PK-12 school business offices, non-profit billing, or business management.
Growth mindset, eagerness to join a growing team.
Embraces uncertainty, enjoys designing processes.
Enjoys helping people solve problems.
Comfortable with technology and quick learner.
Excellent organizational, time management, and communication skills.
Experienced using spreadsheets to analyze data and drive decisions.

Benefits
Competitive pay, stock options, and benefits, including 100% company-sponsored health, medical, and dental insurance.
Fully remote work environment with team and company offsites.

How to Apply
Send resume and cover letter to Drew Cocco (drew@claritytuition.com).

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