Full-Time Technical Success Manager

Role Summary: As Technical Success Manager you will own technical onboarding, integrations, tracking accuracy, and platform configuration to ensure clients launch smoothly and achieve measurable results.

Key Responsibilities:

• Own and execute technical platform setup and configuration for clients, including Everflow and Shopify integrations.
• Manage client onboarding from post-contract through go-live, ensuring accurate tracking and smooth integrations.
• Lead technical discovery during sales handoff and translate business needs into system configurations.
• Project manage technical client requests and troubleshoot tracking, integration, and reporting issues using tools such as Chrome DevTools, Postman, and API tools.
• Execute business-driven updates (commission changes, feature rollouts, configuration adjustments) and build SOPs and documentation.
• Serve as primary technical contact for clients and collaborate with product and engineering to surface recurring issues and automation opportunities.

Qualifications:

• 6-9+ years owning technical onboarding, integrations, and execution for customer-facing SaaS platforms.
• Proven experience configuring and managing affiliate or partnership tracking platforms, including Everflow.
• Strong experience with Shopify, pixels, postbacks, custom events, and integrations.
• Hands-on troubleshooting using Chrome DevTools and API testing tools (Postman) and strong project management and client-facing communication skills.
• Ability to translate business requirements into technical workflows, create clear documentation, and operate with urgency in a fast-paced startup environment.

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