Full-Time Client Service Manager

• Ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards.
• Manage and develop customer relationships at senior level to maximise customer satisfaction.
• Responsible for the production of a Service Performance Report and attendance at Customer Service Reviews.
• Be an escalation point for Service teams and the Customer ensuring correct outcomes are achieved and in line with contracted services
• Accountable for the acceptance of new or amended services into production and the ongoing management to contracted service levels
• Identify new revenue opportunities and ensure these are passed to the Sales Account Managers for processing
• Management of risk to a point of acceptance or mitigation

• Bachelors Degree or equivalent Experience in and Engineering discipline
• ITIL V3 as a minimum but V4 desirable
• Excellent Communication Skills both written and Oral.
• Excellent Ability to produce Service Management documentation and Reports
• Excellent Analytics and Problem solving skills

What is the last date for applying to the job?

Which countries are accepted for this remote job?