Full-Time Customer Success Executive
ServiceNow is hiring a remote Full-Time Customer Success Executive. The career level for this job opening is Experienced and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Customer Success Executive
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Addison, Texas
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Job Details
The Customer Success Executive drives ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.
What You Get to Do in This Role:
- Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals.
- Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies.
- Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them.
- Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs.
- Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement.
- Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers.
- Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress.
To be successful in this role, you will need:
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Educational Background: BA/BS or equivalent required, Master’s degree preferred.
- Experience: A minimum of 12 years in a management consulting or leadership role.
- Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
- Business Acumen: Strong experience in identifying and solving complex business problems.
- Cross-Functional Leadership: A history of working across multiple functions and driving alignment.
- C-Level Relationships: Strong experience building relationships with C-level business leaders.
- Adaptability: Ability to thrive in rapidly changing environments.
- Execution Focus: Ability to create repeatable processes for scalable execution.
- Collaboration and Communication: Excellent communicator and influencer.
- Customer Focus: Deep understanding of customer needs, challenges, and motivations.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Success Executive at ServiceNow is
10th of January 2026
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Addison, Texas
] applicants. .
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