Full-Time Director, Customer Support
Order is hiring a remote Full-Time Director, Customer Support. The career level for this job opening is Manager and is accepting New York, NY based applicants remotely. Read complete job description before applying.
Order
Job Title
Director, Customer Support
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
New York, NY
Salary
YEAR $165000 - $180000
Share
Job Details
We’re seeking a Director of Customer Support to join the senior leadership team. This person will be tasked with transforming Support from a reactive service into a proactive, customer-first experience. Reporting to the VP of Customer Success, this role will oversee a global support organization. They will own the strategy, people leadership, and process improvements required to deliver fast, high-quality resolutions.
- Lead Customer Support Organization: Oversee day-to-day operations.
- Balance Cost and Experience: Develop KPIs to drive improvements.
- Be the Voice of the Customer: Surface key themes to Product, and Executive teams.
- Build Connected, High Performing Teams: Strengthen relationships within support and across departments.
- 8+ years in customer support or operations, with at least 3 years managing people managers.
- Experience managing outsourced vendor relationships (BPOs) and scaling multi-tier support structures.
- Strong data-driven mindset with the ability to set and hit performance targets across cost, quality, and satisfaction.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Director, Customer Support at Order is
12th of January 2026
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
New York, NY
] applicants. .
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