Full-Time Client Adoption Specialist (French Speaking)

• Works closely with AMs throughout a client’s lifecycle.
• Utilise client configuration & performance data to support Account Managers in understanding their accounts and to help realise an account’s objectives.
• Executes as part of wider account strategies designed to increase Flywire’s utilisation on campus.
• Helps build strong initial product adoption and collaborate in business-as-usual to continue utilisation and overall success for each partnership.
• Effectively communicate with client stakeholders via engagements in-keeping with the Account Manager’s plan.
• Identify additional ways that Flywire can serve campus stakeholders.
• Assist in ensuring the client understands the further success that can be achieved with the appropriate, additional Flywire products and services.

• Being subject-matter-experts in, and executing on, specific activities within a key account management strategy aimed at protecting and growing existing accounts
• Creating & maintaining materials to engage with clients and help realise new revenue opportunities
• Supporting Sales & Account Management to close new product opportunities which further unlock an account’s potential

• Working closely with the Account Management team to provide a joined-up approach to client engagement with a consistent tone
• Accelerating product adoption through impactful onboardings
• Contributing to the creation of value-add client training content
• Ensuring client users are knowledgeable & confident when using Flywire products
• Contributing to the development and creation of payer facing resources
• Working with clients to ensure their payer-facing content & payer journey are optimised
• Supporting the development and delivery of lead generating webinars
• Be an active contributor to the development of the team, providing ‘on the ground’ insight
• Supporting the onboarding of new team members

• Bachelor’s Degree in Business, Communications, or Marketing
• 2+ years of experience in client or customer success and/or support
• CEFR minimum level of C1 in French & English. Fluency in French highly preferred
• Excellent written and verbal communication skills
• Be an engaging, personable, and confident presenter
• Strong attention to detail, time management, and organisational skills
• Excellent interpersonal, analytical, and planning skills
• Problem solving and project management skills

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