Full-Time Client Care - General Support Representative
Experian is hiring a remote Full-Time Client Care - General Support Representative. The career level for this job opening is Experienced and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
Experian
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Job Details
Provide customer care and resolve moderate to complex problems related to:
- Credentialing
- Technical support
- Billing
- Account maintenance
- Data issues
- File research
- Product descriptions
- Pricing
- Intranet access requests
- Security and compliance regulations
Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
Provide product training to users to ensure our services are used most effectively within our client environment.
Manage the delivery and implementation of Experian products and services.
Conduct product demonstrations to clients and potential clients.
Qualifications:
- High School Diploma or Bachelor's degree in Business Administration or related fields
- 2 or more years of experience
- Excellent English skills for interpreting and responding to customer requests
- Experience establishing procedures to ensure client satisfaction
- PC/internet skills
- Mainframe or Access experience
- Excel skills (can maintain complex spreadsheets)