Full-Time Client Engineer I

At Jamf, we believe in an open, flexible culture based on respect and trust.

What you’ll do at Jamf:

• Own the Customer Experience for select strategic Jamf customers.
• Drive successful deployments of Jamf products and accelerate adoption of the Apple platform.
• Maintain a productive relationship between Jamf, Apple, and the customer.
• Serve as an expert in implementation and management of Jamf products and integrated technologies.
• Represent the voice of the customer to ensure long-term success.

What you can expect to do in this role:

• Demonstrate a relentless passion for customer success.
• Lead key customer success initiatives.
• Act as primary point of contact and technical representative for assigned customers.
• Establish and maintain a successful project plan to drive Apple adoption.
• Bring customer feedback and product information to the appropriate representatives.
• Advocate for Jamf products and solutions.
• Actively engage with customers, including frequent communication.
• Pursue and maintain integration capabilities.
• Work cross-departmentally to ensure customer needs are met.
• Create and maintain a reference environment.
• Utilize expert knowledge of enterprise technology trends.
• Consult on architecture and design of Jamf products.
• Work with customers on-site as necessary.

What we are looking for:

• 4-year Bachelor's degree (preferred).
• Relevant experience and education combination considered.
• Jamf Associate, Tech, Admin, Expert-level certifications (some combination preferred).
• Minimum 3 years experience integrating Apple products in complex IT infrastructure.
• Minimum 3 years mastery of Jamf and/or Apple technologies.
• Minimum 3 years experience in technical customer service (internal or external).
• Exceptional communication and customer service skills.
• Ability to effectively teach material.
• Balance of tenacity and strategic thinking.

What is the last date for applying to the job?

Which countries are accepted for this remote job?