Full-Time Client Manager, Customer Success & Insights

The Client Manager at NIQ is an experienced Industry Insights expert with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using NIQ data with the NIQ tools, following the NIQ standards.

Also responsible for strong execution of the Service Model as well as guiding and coaching more junior members.

• Work as a master of propriety NIQ tools and metrics, and use these to help solve clients' business questions
• Work closely with the CS Consultants to transform customer experience
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations as per Academy Silver graduate level; i.e. always using SCQA and AP efficiently. 
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights
• Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities. 
• Execute strongly based on the service model
• Take initiative to remove roadblocks when they arise
• Lead by example, guide and coach junior members
• Champion an initiative within business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
• Lead Thought Leadership Projects

Requirements:

• 2-5 years of experience in the CPG industry and/or related sales, category management, market research
• Master's degree is a plus
• Prior experience with NielsenIQ (or similar) solutions preferred  in analytics space, including POS/Panel data 
• Curious person who likes building stories based on data to answer business questions
• Strong analytical mind and excellent numerical skills
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides
• Excellent command of both written and spoken English
• Digital savvy & fast learner of concepts/ tools/ analyses
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc. 
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage. 
• Ability to coach others in data analyses and working with the NIQ tools. 

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