Full-Time Client Onboarding Specialist

You'll be joining a fantastic international support team of 20 people based in Paris, Algiers, Mexico & Malaysia and working on multiple client accounts worldwide.

What you will be doing:

• Be in charge of setting up new customers’ accounts and ensuring delivery deadlines are met.
• Address and resolve potential issues spotted during the QA process and escalate to tech teams.
• Handling internal communication with different teams and external ones with the client through emails and meetings.
• Assist clients during the rollout process, explaining features and the documents that need to be provided and answering technical questions.
• Collaborate with diverse technical teams to escalate and resolve issues while keeping the internal teams involved updated.

Requirements:

• Fluent in French and English (any other language would be welcome).
• Perfect written and verbal communication skills in English.
• Previous recent experience in a client-facing role, able and happy to go above and beyond to achieve client satisfaction.
• Strong problem-solving and analytical skills.
• Familiarity with working in a multicultural environment.
• Ability to multitask and work effectively under pressure and tight deadlines.
• Customer-centric & business-oriented mindset
• Team spirit, autonomous, able to adapt and learn
• Good use of IT tools, including Excel
• Knowledge of the e-commerce environment would be a plus.

What is the last date for applying to the job?

Which countries are accepted for this remote job?