Full-Time Client Relations Specialist

• Oversee multiple digital communication platforms to log and establish new digital patient records effectively.
• Address any technical issues with referring dentists, offering guidance on protocols to avoid future errors and enhance workflow efficiency.
• Deliver high-quality customer support through various platforms, including phone and email, maintaining a responsive communication flow.
• Continuously monitor and manage all communication channels, ensuring timely escalation of customer requests to the design team.
• Conduct follow-ups with clients to address unresolved issues while effectively managing project timelines and avoiding roadblocks to guarantee timely delivery.
• Facilitate training sessions for customer staff on operational protocols and oversee the project management of a complex multi-step design and fabrication process
• Evaluate digital imaging data for discrepancies, ensuring data integrity and compliance with established standards.
• Monitor and report on customer success metrics and engagement trends to drive continuous improvement and service excellence.

• High school diploma or an Associate’s/Bachelor’s Degree, or an equivalent qualification.
• A minimum of one year of relevant experience in a dental or medical environment, along with knowledge of dental or medical terminology, is strongly preferred.
• Experience with CAD/CAM systems, 3D printing technology, or X-ray imaging is a plus.
• Proficiency in computer usage is essential.
• Must be willing to work in the Pacific Standard Time zone.

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