Full-Time Client Service Officer

Permanent, Full-time opportunity

$75,252.28 per annum plus Superannuation

Join the City Lifestyle team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils.

We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Participate in the development and implementation of streamlined administrative systems and processes to support the day-to-day operations of the department.

What you’ll be doing:

• Develop staff rosters which are client centred, considerate of individual client and staff s needs, cost effective and prepared in a timely manner.
• Provide accurate and complete data, information, and reports in relation to rostering client services and advise changes to care and service delivery.
• Actively participate in the implementation of the Continuous Quality Improvement Program as it applies to Aged & Disability Services.
• Collaborate with clients, fostering an understanding of their needs and aspirations to explore options and develop actions that will best meet their needs.
• Actively foster a learning environment and contribute to regular learning opportunities for colleagues.
• Actively seek opportunities to reflect and learn in order to improve practice.

The skills and experience you’ll bring to the role:

• Ability to plan and organise own work and set priorities in order to achieve specific objectives within available resources and timetable.
• Ability to maintain professionalism, integrity, and confidentiality.
• Ability to complete tasks despite distractions and interruptions.
• Excellent verbal and written communication skills including the ability to gain cooperation and assistance from a broad range of people with diverse backgrounds.
• Ability to prepare routine reports and correspondence.

Required Certifications & Qualifications

Certificate or Diploma in Office/Business Administration, or lesser formal qualifications with relevant administrative experience. Experience preferred in Aged and/or Disability Care Service Provision.

Experience in maintaining administrative systems including demonstrated computer proficiency and use of client management software.

Knowledge of local Aged and Disability Service providers.

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