Full-Time Client Service Professional

Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting. Execute print/kitting/distribution orders from customers received through online systems or direct contact.

Responsibilities:

• May serve as lead service professional for customers and internal stakeholders, participating or leading client meetings.
• Provide support to sales/customer responding to client inquiries.
• Handle customer concerns/issues (dispute management, invoice reconciliation).
• Provide proof of delivery and order status upon request.
• Engage internal/external customers to gather requirements, translating them into detailed manufacturing/kitting & shipping instructions.
• Lead efforts to create process documentation, workflows, and job aids.
• Suggest workflow/process improvements for jobs to maximize benefits.
• Provide quality review of own work and that of other client care staff.
• Process orders and change notices, obtaining delivery commitments and freight quotes.
• Verify job instructions (pricing and quotes) in manufacturing systems.
• Perform pricing/generate quotes.
• Verify composition or perform copy prep as needed.
• Manage client inventory item maintenance, producing and analyzing reports.
• Coordinate corrections/changes during work-in-process.
• May train and mentor other client care staff.
• Lead Corrective Action process (investigative root cause and actionable improvements).
• Make recommendations to management regarding issues.
• Data entry responsibilities (setting up new items, managing inventories).
• Act as communication link between external customer and internal departments.
• Perform other related duties and participate in special projects.

Qualifications:

• HS diploma or equivalent with 3+ years relevant administrative/operational support.
• Excellent knowledge of functional areas.
• Excellent knowledge in a professional field of work.
• Strong organizational skills, ability to manage deadlines & prioritize.
• Able to work weekends and holidays.
• Advanced knowledge of technology (computers, software).
• Excellent oral and written communication skills.
• May provide oversight/review/audit junior staff work.
• Able to consistently apply policies, procedures, regulations, and program objectives.

Compensation:

National pay range: $39,100 to $54,700 / year. Pay may vary based on location, education, skills, experience, proficiency, performance, shift and location. Compensation may include participation in bonus, commission, or incentive programs. RRD offers benefits.

What is the last date for applying to the job?

Which countries are accepted for this remote job?