Full-Time Client Service Representative - Lead
Business Wire is hiring a remote Full-Time Client Service Representative - Lead. The career level for this job opening is Manager and is accepting USA based applicants remotely. Read complete job description before applying.
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Business Wire
Job Title
Client Service Representative - Lead
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
USA
Salary
YEAR $68000 - $72000
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Job Details
The CSR Team Lead’s role is to manage the Client Service Representatives (CSRs) in their region and ensure that team members, as the first point of contact for new Business Wire clients, cultivate customer relationships and complete each new or reactivated account setup to Business Wire’s high standards and workflows.
What You Will Do
- Manage the account setup workflow, removing and adding CSRs according to their schedule.
- Objectively analyze problem situations, taking personal responsibility for identifying a resolution and steps to provide a solution and remain engaged until a solution is reached.
- Act as an example to team members by maintaining a positive attitude and demonstrate effective leadership to ensure that everyone on the team succeeds in their role.
- Review, approve/reject submitted Membership Applications as a member of NAIT, following new account protocols and workflows.
- Provide training and follow up with CSRs when workflow and/or processes are not followed.
- Collaborate with NAIT team members and provide assistance on ‘second opinions’, problem submissions and workflow improvements.
- Field incoming emails and phone calls from prospective and existing clients.
- Process membership applications, manage account setup and transition to Sales Development Representative.
- Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up occurs as needed.
- Act as liaison between client, sales team, marketing and newsroom to ensure that client needs are met.
- Keep current with public and investor relations industry trends.
- Directly manage team members and handle people management tasks, including but not limited to: Managing Time and PTO requests in Workday, goal setting and tracking, writing and conducting annual Performance Reviews, team scheduling, conducting regular 1:1 meetings, overseeing team and individual motivation and discipline.
What You Will Need
- Strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level.
- Strong organizational, time management and multi-tasking skills.
- Ability to work under time constraints and deadlines.
- Excellent written and verbal communication skills.
- Ability to research, problem solve and articulate a response either via email or phone.
- Proficient in standard business applications including Microsoft Office (Word, Excel) and ideally, a CRM system such as Salesforce, HubSpot, and Slack.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Service Representative - Lead at Business Wire is
16th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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