Full-Time Client Service Team Lead
FlyFlat is hiring a remote Full-Time Client Service Team Lead. The career level for this job opening is Experienced and is accepting Latam based applicants remotely. Read complete job description before applying.
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FlyFlat
Job Title
Client Service Team Lead
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Latam
Share
Job Details
About FlyFlat
FlyFlat helps founders, investors, and executives book international business and first-class flights at unbeatable rates.
The Role
We're looking for an experienced luxury travel professional who combines search expertise, exceptional client communication, and leadership to deliver five-star service at scale.
What you'll do:
- Client Service & OptimizationPersonally handle VIP, B2B, Investor, and Premier clients
- Master complex travel optimization using award programs
- Build polished quotes with clear reasoning
- Maintain 95%+ SLA adherence and 98%+ quote accuracy
- Team LeadershipLead and coach 3-5 Client Service Members
- Supervise all client searches and communications during your shift
- Run weekly team reviews to improve search quality and communication
- Operational ExcellenceEnsure seamless handovers between teams and shifts
- Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations
- Handle escalations with empathy and confidence
What You Bring
- 3+ years in luxury travel, premium concierge, or high-touch client service
- Deep expertise with Sabre GDS- you're proficient in flight search, fare rules, and creative routing
- Experience with mileage programs and premium booking methods
- Excellent written communication
- Leadership or mentoring experience
Why FlyFlat
- Clear growth path
- Real support
- Work-life balance
What Success Looks Like
First 90 days: Lead your shift independently with 95%+ SLA adherence.
Within 6-12 months: Consistently deliver quality metrics, build strong VIP client relationships.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Service Team Lead at FlyFlat is
1st of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Latam
] applicants. .
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