Full-Time Client Services Associate

Job description

• Customized set ups (subcode creation and/or pricing implementation)
• High Touch Reseller Assignments managing entire support relationship
• Support of U.S. Government accounts
• Diagnoses, resolves problems related to but not limited to: o specific requests o technical support o billing o account maintenance o subcode maintenance o data issues o product descriptions o pricing
• Aid clients or sales with set up or billing inquiries
• Handle client escalations from calls/emails/surveys
• Maintain and update critical account and pricing tables
• Educate customers on our products, policies and procedures
• Attend Sales/Client meetings
• Assist with special projects
• Submit request to Commercial Relations file and data research as needed
• Aid with complex Government account user onboarding
• Participate in annual audit of Client Care procedures and job aids
• May lead training and/or demonstrations for specific products or client responsibilities
• Help with more complex product implementations (ie: API, FusionIQ, DecisionIQ)
• Help with special projects (one time or ongoing)
• Help import and portfolio management processes
• Ensure access to BusinessIQ Alerts
• Ensure access to MyExperian Portal
• Coordinate support efforts between multiple Experian departments (ie: API Support, Ask Tech, etc) General Responsibilities:
• Subcode maintenance
• Knowledge of Consumer and/or Commercial products and services
• Use Salesforce to engage Support assistance
• Use Salesforce to track and log all activities relevant to customer

Qualifications

• 2+ years of experience, knowledge of Excel (can maintain complex spreadsheets) access
• Good organization and strong communication skills.