Full-Time Client Services Associate
Guardant Health is hiring a remote Full-Time Client Services Associate. The career level for this job opening is Entry Level and is accepting Worldwide based applicants remotely. Read complete job description before applying.
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Guardant Health
Job Title
Client Services Associate
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Worldwide
Salary
HOUR $20 - $33
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Job Details
As a Client Services Associate I, you will play a key role in delivering an outstanding experience to our clients. You will leverage your biotech or diagnostics expertise to support client inquiries, resolve complex issues, and collaborate with internal teams to ensure a seamless customer journey.
This role is ideal for individuals with a background in biotechnology, diagnostics, or life sciences, a passion for customer service.
Key Responsibilities:
- Act as the primary point of contact for high-volume client inquiries and concerns via phone, email, and chat.
- Utilize biotech or diagnostics knowledge to provide expert guidance on test orders, results (non-clinical), and service-related questions.
- Support test volume growth in the assigned territories.
- Provide best-in-class customer experience by addressing and resolving complex client concerns quickly.
- Contact physicians and other medical personnel to obtain missing information required to complete the order entry process.
- Ensure customer satisfaction and retention rates are high by educating healthcare providers and patients on company services, policies, and procedures.
- Provide exceptional sales support by assisting the field team respond to inquiries promptly.
- Work cross-functionally with sales, laboratory operations, billing, and product teams to improve support processes and client experience.
- Maintain and update client records in SalesForce, LIMS and customer portal.
- Assist with creation of customer accounts on the portal and provide first level troubleshooting where necessary.
- Identify client feedback trends and recommend process improvements to enhance service quality.
- Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements.
- Meet and exceed metrics and KPIs for the role by using reports and dashboards in SFDC.
- Visit customers in the field as needed in collaboration with the sales team.
- Ensure compliance with HIPAA, CLIA, and industry regulations.
Who You Are:
- Passionate about biotechnology, healthcare, and delivering exceptional client experiences.
- A proactive problem-solver with strong critical thinking and communication skills.
- Detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environment.
- A collaborative team player who thrives in a mission-driven organization.
Required Qualifications:
- Bachelors degree in Biological Sciences or similar discipline is preferred
- 2+ years of experience in customer service, client support, or a related role in the biotech, diagnostics, or life sciences industry.
- Experience supporting sales teams, including account management, client onboarding, or order processing.
- Experience handling high-volume phone and email communication in a fast-paced environment.
- Strong verbal and written communication skills, with the ability to explain complex concepts clearly.
- Proficiency with CRM or ticketing systems (e.g., Salesforce, Zendesk) and Microsoft Office
- Understanding of healthcare regulations (HIPAA, CLIA) and laboratory testing workflows.
- Prior experience in the Oncology space and working with providers & patients is a plus.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Services Associate at Guardant Health is
6th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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