Full-Time Client Services Associate

About the Role: The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients. Collaborating with the Client Services Team, they contribute to achieving departmental objectives and partner cross-functionally to develop scalable solutions.

This role will be working EDT Hours.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for inquiries via phone, email, and web.
• Drive territory growth by resolving cases efficiently.
• Maintain accurate documentation of communications and follow-up activities.
• Adhere to Standard Operating Procedures (SOPs).
• Enter and qualify new customer information into Salesforce.com and LIMS.
• Proactively communicate with healthcare professionals.
• Collaborate with the Clinical Laboratory team.
• Manage and resend patient reports as requested.
• Utilize Salesforce and other platforms to communicate effectively.
• Contribute to team and individual performance by monitoring metrics.
• Apply problem-solving skills to resolve customer concerns.
• Demonstrate flexibility and adaptability.
• Assist with administrative tasks such as kit ordering.
• Perform other duties as assigned.

Requirements:

• Bachelor’s degree or equivalent experience preferred.
• 1-2+ years experience in client services within healthcare, pharmaceutical, or related sectors.
• Proven proficiency using Salesforce.com and Microsoft Office Suite.
• Excellent communication skills.
• Strong computer skills, preferably in a Mac environment.
• Ability to multitask and manage projects independently.
• Experience working effectively in a team environment.
• Flexibility regarding working hours.
• Bilingual in English and Spanish is a plus.

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