Full-Time Client Services Associate

• Serve as the primary point of contact for inquiries.
• Drive territory growth by resolving cases efficiently.
• Maintain accurate documentation of all communications.
• Adhere to Standard Operating Procedures (SOPs).
• Enter new customer information into Salesforce.com and LIMS.
• Proactively communicate with healthcare professionals.
• Collaborate with the Clinical Laboratory team.
• Manage and resend patient reports as requested.
• Utilize Salesforce to communicate effectively.
• Contribute to team performance by monitoring metrics.
• Apply problem-solving skills to resolve customer concerns.
• Demonstrate flexibility in a fast-paced environment.
• Assist with administrative tasks.

• Bachelor’s degree or equivalent.
• 1-2+ years experience in client services within healthcare, pharmaceutical, or related sectors.
• Proven proficiency using Salesforce.com and Microsoft Office Suite.
• Excellent communication skills.
• Strong computer skills.
• Ability to multitask and manage projects independently.
• Experience working in a team environment.
• Flexibility regarding working hours.
• Bilingual in English and Spanish is a plus.

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