Full-Time Client Services Associate

The Client Services Associate (CSA I) plays a pivotal role in delivering an exceptional client and patient experience. Serving as a trusted partner to physicians, laboratories, hospitals, sales representatives, and patients, the CSA I not only resolves inquiries but also drives process improvements. This role requires advanced problem-solving, strong communication skills, and the ability to manage more complex cases with limited supervision. This role will be working PST hours.

• Serve as the primary point of contact for escalated or complex client inquiries.
• Drive territory growth and retention by resolving cases with urgency and accuracy.
• Maintain documentation of all communications in Salesforce and LIMS.
• Ensure adherence to SOPs, quality standards, and compliance requirements.
• Manage order workflows, proactively engaging with healthcare professionals.
• Collaborate with Clinical Laboratory, Commercial, and Operations teams.
• Manage the release, correction, and re-delivery of patient reports.
• Leverage Salesforce and integrated systems to track case progress.

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 0-2+ years experience in biotech, life sciences, diagnostics, or healthcare sectors.
• Proficiency using Salesforce.com and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong computer skills, preferably in a Mac environment.
• Ability to multitask and manage multiple projects independently.
• Experience working effectively in a collaborative team environment.
• Flexibility regarding working hours based on operational needs.
• Bilingual in English and Spanish is a plus.

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