Full-Time Client Services Associate
Scale Virtually is hiring a remote Full-Time Client Services Associate. The career level for this job opening is Experienced and is accepting Philippines based applicants remotely. Read complete job description before applying.
This job was posted 3 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
Scale Virtually
Job Title
Client Services Associate
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Philippines
Share
Job Details
About the RoleAt Scale Virtually, we help fast-growing U.S. companies streamline operations. As part of our Client Services team, you’ll work directly with clients across industries to solve real operational challenges. Your job is to document, simplify, and improve client workflows. This is a client-facing role for someone who thrives in structure, clarity, and execution.
What You’ll Do
- Work with U.S.-based clients to map out business processes and identify inefficiencies
- Build clean, step-by-step documentation including SOPs, process flows, and internal guides
- Turn unclear workflows into streamlined systems that offshore teams can execute
- Lead client calls and working sessions to gather information, review documentation, and align on process improvements
- Collaborate with internal teams to ensure handoffs, quality, and deliverables meet client expectations
- Update documentation as processes evolve, ensuring accuracy and relevance across departments
Why This Role Matters
- You help BPO teams perform better by removing friction, confusion, and delays
- Clients rely on your documentation to train new hires, scale their support teams, and meet SLAs
- You turn chaos into clarity, which directly impacts client satisfaction and operational results
Requirements
- 2+ years of experience in BPO operations, client services, or process documentation
- Comfortable leading calls, asking the right questions, and organizing messy systems
- Excellent English communication skills—both written and verbal
- Skilled with tools like Google Workspace, Lucidchart, Miro, ClickUp, Asana, or Trello
- Detail-oriented, self-directed, and focused on execution
- Thrive in fast-paced environments and remote team structures
Benefits
- Fully remote work, Full-Time and Long-Term role
- Competitive Salary & appraisal opportunities
- HMO & Insurance
- PTO
- Lots of opportunities and areas for growth
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Client Services Associate at Scale Virtually is
11th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Philippines
] applicants. .
Related Jobs You May Like
Customer Success Executive
Addison, Texas
1 day ago
Business Transformation
C-Level Relationship Building
Customer Success Management
ServiceNow
Full-Time
Experienced
Pet Boarding/Grooming/Training/Walking - Work From Home
secunderabad, India
1 day ago
Animal Care
Dog Walking
Pet Boarding
Petsfolio
Full-Time
Entry Level
MONTH $1800 - $4800
Senior Group Manager - Operations - Utilities
Cape Town, South Africa
1 day ago
Change Management
Coaching
Commercial Acumen
WNS Global Services
Full-Time
Senior Manager
Dispatch Specialist I
Charlotte, NC
1 day ago
Communication Skills
Customer Service
Dispatching
Brightspeed
Full-Time
Entry Level
Client Success Manager
Worldwide
1 day ago
Analytical Skills
Client Relationship Management
Communication Skills
Resultant
Full-Time
Manager
Customer Support Representative
Europe, UK, IE
2 days ago
Customer Support
Problem Solving
Technical Assistance
Baymard Institute
Full-Time
Experienced
Technical Account Manager
King of Prussia, PA
2 days ago
Account Management
Communication Skills
Customer Service
Enviri Corporation
Full-Time
Experienced
Strategic Account Coordinator - Direct Mail
Chicago, IL
2 days ago
Account Management
Client Communication
Direct Mail
RR Donnelley
Full-Time
Experienced
YEAR $55100 - $82700
Principal Customer Success Executive (French Speaking)
Montreal, Canada
3 days ago
Account Management
Consulting
Customer Success
ServiceNow
Full-Time
Experienced
Customer Success Manager
Singapore, Singapore
3 days ago
Communication Skills
Customer Success
Problem-solving
Momentus Technologies
Full-Time
Experienced
Customer Success Manager
Manila, Philippines
3 days ago
Client Communication
Customer Relationship Management
Digital Marketing
Insidea
Full-Time
Experienced
Client Services Specialist I
Remote, NY
3 days ago
Client Service
Customer Service
Environmental Science
SGS
Full-Time
Entry Level
HOUR $24 - $27